Job Description
Launch your tech career with TechSolutions Inc., a leading IT services provider in Jacksonville! We're seeking passionate entry-level professionals to join our dynamic support team. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment where your growth is our priority. Perfect for recent graduates or career changers ready to make their mark in the tech industry.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Assist employees with system troubleshooting and user account management
- Document incidents and resolutions using ticketing systems
- Install, configure, and maintain desktop/laptop equipment
- Collaborate with senior engineers on complex technical problems
- Conduct routine system maintenance and updates
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent; Associate's/Bachelor's preferred
- Basic knowledge of Windows OS, networking concepts, and hardware
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service experience or relevant internship preferred
- CompTIA A+ certification or willingness to obtain within 6 months