Job Description
Join our dynamic team at TechBridge Solutions as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to launch their careers in Baltimore's thriving tech hub. As a cornerstone of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative work environment that values growth and innovation. Perfect for recent graduates or career changers ready to make their mark in technology!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Assist with cybersecurity awareness training for employees
- Manage inventory of IT assets and procurement requests
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in team environments
- Valid driver's license for occasional off-site support