Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in Atlanta's booming tech scene! We're seeking passionate tech enthusiasts to provide exceptional customer support and maintain our cutting-edge infrastructure. You'll work alongside industry experts in a collaborative environment that values growth and innovation. This is your opportunity to build foundational skills while making tangible impacts on our clients' digital transformation journey.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create user knowledge base articles
- Collaborate with senior engineers on network security implementations
- Provide on-site technical support for Atlanta-based clients
- Assist with software deployment and system updates
- Monitor ticket queues and maintain service level agreements
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with problem-solving mindset
- CompTIA A+ or equivalent certification preferred
- Ability to lift 30 lbs for equipment installations
- Valid driver's license for client site visits
- Strong written and verbal communication skills