Job Description
Join our dynamic team at Tech Innovations Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in San Antonio. This is your opportunity to gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Our comprehensive training program ensures you'll develop industry-relevant skills in network administration, cybersecurity, and cloud technologies. Enjoy competitive benefits, professional development opportunities, and a supportive culture that values innovation and continuous learning.
Responsibilities
- Provide technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and troubleshoot network connectivity problems
- Document technical issues and solutions using ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation