Job Description
Are you looking to launch a rewarding career in technology without prior experience?
At Apex Digital Solutions, we are committed to nurturing talent and providing the tools you need to succeed. We are currently seeking a motivated Entry Level IT Support Specialist to join our growing team in the heart of Chicago, Illinois. If you are tech-savvy, eager to learn, and ready to start a professional journey, we want to hear from you!
Why Join Us?
- Zero Experience Required: We provide comprehensive on-the-job training and mentorship.
- Modern Work Environment: Collaborative culture with flexible hours.
- Career Growth: Clear pathways to advancement into System Administration or Network Engineering.
Don't let a lack of formal experience hold you back. Take the first step toward your future with Apex Digital Solutions today.
Responsibilities
- Provide first-level technical support to internal employees via phone and email.
- Troubleshoot and resolve basic hardware and software issues (printers, laptops, operating systems).
- Assist in the setup and configuration of new employee workstations.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques.
- Conduct routine checks on network connectivity and office equipment.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic computer literacy (familiarity with Windows and Mac operating systems).
- Strong desire to learn and adapt to new technologies quickly.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced team environment.
- Reliable internet connection and a dedicated workspace.