Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! TechSolutions Inc. is a rapidly growing IT firm serving Fort Worth businesses with cutting-edge solutions. We're seeking motivated individuals with a passion for technology and customer service to provide essential technical support to our diverse client base. This role offers comprehensive training, mentorship, and clear pathways for career advancement within our organization.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior technicians on complex technical problems
- Assist with IT asset management and inventory tracking
- Document all troubleshooting steps and resolutions
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of Windows, macOS, and networking concepts
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service experience or relevant coursework
- CompTIA A+ certification or equivalent knowledge
- Valid driver's license with reliable transportation