Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in Colorado's thriving tech hub! We're seeking motivated graduates passionate about technology to provide exceptional technical support to our dynamic client base. This role offers comprehensive training, mentorship from industry experts, and a clear path to career advancement in cybersecurity or systems administration.
Our Denver headquarters features modern collaborative spaces, competitive benefits, and a culture that celebrates innovation and work-life balance. You'll gain hands-on experience with cutting-edge infrastructure while supporting diverse industries from fintech to healthcare.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service request logs
- Collaborate with senior engineers on network security protocols
- Assist with onboarding new employees and equipment setup
- Participate in quarterly IT training sessions and certification prep
- Contribute to IT asset inventory management and lifecycle tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to lift 25 lbs and work in a dynamic office environment
- Valid Colorado driver's license (for occasional client site visits)