Job Description
Are you looking for a rewarding career in customer service but lack professional experience? TechConnect Solutions is currently seeking motivated Entry-Level Customer Support Specialists to join our growing team in Baltimore, Maryland.
We believe that passion and attitude are more important than a resume. That’s why we offer comprehensive paid training to all new hires, ensuring you have the tools you need to succeed from day one. If you have excellent communication skills and a desire to help people, we want to hear from you.
Why Join Us?
- Competitive salary ($15-$20/hr)
- Full benefits package (Health, Dental, Vision)
- Flexible schedule options
- Clear path for career advancement
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot and resolve basic technical issues for our diverse client base.
- Document all customer interactions and issue resolutions accurately.
- Collaborate with senior team members to improve support processes.
- Stay updated on product knowledge through continuous training.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing skills.
- Strong written and verbal communication abilities.
- A positive, patient, and professional attitude.
- Ability to learn new software quickly.
- Reliable internet connection (if working remotely/hybrid).