Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist in sunny Charlotte, NC! We're seeking motivated individuals with no prior experience to launch their careers in tech support. Enjoy our comprehensive relocation assistance package including moving stipends, temporary housing, and visa sponsorship for international candidates. Work in a modern office with flexible schedules, paid training, and growth opportunities into senior roles. Perfect for recent graduates or career changers!
Responsibilities
- Provide first-class customer support via phone, email, and chat
- Troubleshoot technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
Qualifications
- No experience required – we train all new hires
- High school diploma or equivalent (degree preferred)
- Excellent communication skills and problem-solving mindset
- Ability to learn technical systems quickly
- Proficiency with basic computer applications
- Strong attention to detail and organizational skills
- Positive attitude and team player mentality
- Willingness to work flexible hours including weekends