Job Description
Welcome to Horizon Digital Services, where we believe in nurturing talent and fostering growth. We are currently seeking enthusiastic individuals for our Entry Level Customer Support Specialist position based in the vibrant city of New Orleans, Louisiana.
Why Join Us?
We are a forward-thinking company that values every team member. Whether you are a recent graduate or looking to start your career, we offer comprehensive training and a supportive environment to help you succeed. No prior experience is necessary—just bring your energy and willingness to learn.
Key Responsibilities:
- Assist customers with inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction rates.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with cross-functional teams to improve service protocols.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Responsibilities
- Answer customer inquiries promptly and professionally.
- Process orders and resolve technical issues.
- Update customer account information.
- Provide feedback on common customer trends.
- Work closely with team leads to meet daily targets.
Qualifications
- High School Diploma or GED equivalent.
- Basic proficiency with computers and Microsoft Office Suite.
- Strong verbal and written communication skills.
- A positive attitude and eagerness to learn.
- Ability to work flexible shifts, including evenings and weekends.