Job Description
Join Global Connect Solutions, Pittsburgh's premier multicultural service provider! We're seeking enthusiastic Part-Time Customer Service Specialists fluent in English and other languages to support our diverse client base. Enjoy flexible scheduling, competitive pay, and a welcoming environment where your cultural background is celebrated. No prior experience required – we provide comprehensive training!
Why Work With Us?
- Immigrant-focused onboarding support
- Cultural competency workshops
- Flexible shift options (evenings/weekends)
- Pathway to full-time opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy
- Document interactions in CRM systems accurately
- Collaborate with multilingual support teams
- Assist with translation services when needed
- Participate in quarterly cultural sensitivity training
- Support community outreach initiatives
Qualifications
- Fluency in English and at least one additional language
- High school diploma or equivalent
- Basic computer literacy (MS Office)
- Excellent communication and active listening skills
- Ability to work in a fast-paced environment
- Valid work authorization in the US
- Pass background check and drug screening
- Customer service experience preferred but not required