Job Description
Are you looking for a rewarding career in New York City? Empire Digital Services is currently hiring Entry-Level Customer Support Specialists. We value passion and potential over experience. This is an excellent opportunity to launch your career in a dynamic, fast-paced environment.
In this role, you will serve as the primary point of contact for our valued clients, resolving inquiries and ensuring their satisfaction. We provide full training, mentorship, and a clear pathway for professional growth.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Assist customers in navigating our digital products and troubleshooting basic technical issues.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with cross-functional teams to improve service protocols and customer satisfaction scores.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a clean and organized workspace to foster a productive team environment.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with web browsers.
- Ability to multitask and prioritize tasks in a fast-paced setting.
- A positive attitude, reliability, and a strong desire to learn.
- Must be legally authorized to work in the United States.