Job Description
Join TechFlow Solutions as an Entry-Level Customer Support Specialist and launch your career in tech! We're seeking motivated individuals to provide exceptional remote support to our growing client base. This direct-hire opportunity offers comprehensive training, career advancement pathways, and a collaborative remote work environment. As a key member of our support team, you'll resolve technical inquiries, troubleshoot software issues, and deliver outstanding customer experiences—all while working from the comfort of your Ohio home office.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and accuracy
- Troubleshoot software applications and resolve technical issues efficiently
- Document cases in CRM systems with detailed resolution notes
- Collaborate with engineering teams to escalate complex technical problems
- Contribute to knowledge base articles and training materials
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic proficiency with Windows/macOS and standard office software
- Strong written and verbal communication skills
- Ability to troubleshoot technical problems logically
- Customer service experience (retail, hospitality, or call center a plus)
- Self-motivated with excellent time management skills
- Reliable internet connection and quiet home workspace
- Must be legally authorized to work in the United States