Job Description
Are you looking to kickstart your career in a dynamic and supportive environment?
Apex Digital Solutions is urgently hiring entry-level talent for our growing team in Portland, OR. We are looking for motivated individuals who are eager to learn, communicate effectively, and contribute to our mission of delivering exceptional customer experiences. This is a fantastic opportunity for recent graduates or anyone looking to break into the tech support industry.
As an Entry Level Customer Support Specialist, you will be the face of our company, helping clients navigate our digital solutions with patience and expertise. We offer comprehensive training, a clear career progression path, and a culture that values your growth.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Flexible Schedule: We understand the need for work-life balance.
- Training Provided: No prior experience required; we train you.
- Modern Office: Located in the heart of downtown Portland.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot basic technical issues and guide users through resolution steps.
- Document all customer interactions and issues in our CRM system accurately.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Maintain a high level of product knowledge to assist customers effectively.
- Identify opportunities to upsell or cross-sell our premium services to new clients.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Excellent verbal and written communication skills.
- A positive attitude and a strong desire to learn new technologies.
- Basic computer literacy and comfort with navigating web-based software.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a dedicated workspace (if remote).