Job Description
We are a leading technology firm in Colorado Springs, Colorado, and we are urgently looking for Entry Level Talent to join our customer support team. If you are eager to start a career in the tech industry with no prior experience required, this is the opportunity for you.
We offer comprehensive training, a supportive environment, and a clear path for advancement. Join us and be part of a team that values growth and innovation.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries.
- Log and track customer issues in our internal ticketing system.
- Provide technical support and troubleshooting for basic software and hardware issues.
- Collaborate with senior team members to improve service processes.
- Maintain a high level of customer satisfaction through professional communication.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic computer skills and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and software tools.