Job Description
Launch your tech career in Austin's vibrant startup scene! Austin Tech Hub is seeking motivated Entry-Level Customer Support Specialists to join our dynamic team. No experience necessary – we provide comprehensive training to turn your passion for helping people into a thriving career. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Troubleshoot basic technical issues and provide clear solutions
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with senior team members to resolve complex escalations
- Participate in ongoing training to master product knowledge and support techniques
- Contribute to improving customer experience through feedback and suggestions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided!
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new tools
- Positive attitude and ability to thrive in a fast-paced environment
- Must pass background check and drug screening