Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist at Global Solutions Ltd. in London! Perfect for graduates and career changers, this role offers comprehensive training and growth opportunities in a fast-paced tech environment. You'll be the first point of contact for our global clientele, ensuring exceptional service while developing valuable professional skills. Our supportive culture and structured onboarding program make this ideal for launching your career in customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product guidance
- Document interactions and maintain accurate case records
- Collaborate with senior team members for complex escalations
- Contribute to process improvement initiatives
- Participate in ongoing training programs
- Meet daily performance metrics
Qualifications
- GCSEs or equivalent qualification required
- Excellent communication skills (written & verbal)
- Proficient in Microsoft Office suite
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Customer-focused mindset
- No prior experience necessary
- Must be eligible to work in the UK