Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and launch your career in customer service! No experience is needed – we provide comprehensive training to help you succeed. This role is perfect for motivated individuals looking to develop professional skills in a supportive environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our expanding Louisville-based company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in CRM systems ensuring accurate case tracking
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (degree not required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to thrive in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and team-oriented mindset
- Reliable transportation to our Louisville office
- Must pass background check and drug screening