Job Description
Join our dynamic team at City Innovations Group and kickstart your career in tech! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Support Specialist role. This is your chance to develop professional skills while helping clients navigate our innovative platform. Enjoy comprehensive training, growth opportunities, and a supportive work environment in the heart of Portland's thriving tech scene.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product features and services
- Support marketing campaigns through customer outreach
- Participate in weekly training sessions and skill-building workshops
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn new technologies
- Ability to work independently and as part of a team
- Reliability and punctuality in a professional setting