Job Description
Launch your career in tech with our paid training program! Nexus Solutions Inc. is seeking motivated individuals for entry-level customer support roles in San Jose. No prior experience required – we provide comprehensive onboarding and mentorship to help you thrive in a dynamic environment. Enjoy competitive benefits, career growth opportunities, and a collaborative team atmosphere.
Why Join Us?
- Full paid training program
- Clear career advancement path
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions using CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response times and resolution
- Participate in continuous training sessions
- Contribute to process improvement initiatives
- Maintain accurate customer records
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced setting
- Customer service mindset
- Willingness to learn new technologies
- Reliable internet access for remote work components
- Positive attitude and problem-solving approach