Job Description
Join our dynamic team at Urban Tech Solutions and launch your career in tech without prior experience! We're seeking motivated individuals to provide exceptional customer support for our innovative SaaS platform. This fully paid training program equips you with industry skills while offering clear advancement paths. Enjoy our modern downtown Chicago office, competitive benefits, and a culture that celebrates growth and innovation. No tech background required – we teach you everything!
Responsibilities
- Deliver responsive customer support via phone, email, and chat
- Document interactions and resolve technical issues efficiently
- Collaborate with senior team members to learn troubleshooting techniques
- Participate in daily training sessions and skill-building workshops
- Maintain detailed case documentation in CRM systems
- Contribute to knowledge base articles for common solutions
- Support product testing initiatives during beta releases
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn new tools
- Ability to work in fast-paced, team-oriented environment
- Customer service mindset with empathy and patience
- Reliable attendance and punctuality
- Passion for technology and continuous learning
- Must be authorized to work in the United States