Job Description
Are you a motivated self-starter looking to launch a successful career in the heart of Georgia? Atlanta Tech Solutions is currently seeking ambitious individuals to join our growing team as Entry-Level Customer Support Specialists. We value potential over experience and are committed to providing world-class training to help you thrive.
As a key member of our support team, you will be the friendly voice and face of our brand, assisting clients with technical inquiries and ensuring a seamless user experience. If you possess a positive attitude and a desire to learn, we want to hear from you.
Why Join Us?
- Zero Experience Required: We provide comprehensive on-the-job training.
- Career Growth: Clear pathways for advancement into management and senior roles.
- Modern Environment: Work in our state-of-the-art office in downtown Atlanta.
- Competitive Pay: Earn a starting salary of $18/hour with performance bonuses.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Diagnose and resolve technical issues or product-related questions for clients.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and suggest product improvements.
- Maintain a deep understanding of our company’s products and services through ongoing training.
- Uphold company standards for quality assurance and customer satisfaction.
Qualifications
- No prior experience is required; we are looking for raw talent and eagerness to learn.
- High school diploma or GED is preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and comfort with navigating web browsers.
- Reliable internet connection and a quiet workspace if remote.
- A positive, solution-oriented mindset and the ability to work in a fast-paced team environment.