Job Description
Are you looking for a career with growth opportunities?
We are hosting a Hiring Event in Austin, TX, and we are looking for motivated individuals to join our dynamic team as Entry Level Customer Support Representatives. No prior experience is required—we provide comprehensive training to set you up for success.
In this role, you will be the face of our company, helping customers resolve their technical issues and ensuring they have a seamless experience with our products. Whether you are fresh out of high school or looking to switch careers, this is your chance to launch a rewarding career in the tech industry.
What We Offer:
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive on-the-job training program
- Clear path for career advancement and promotion
- Modern office environment in downtown Austin
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Troubleshoot and resolve technical issues for our clients, guiding them through simple step-by-step solutions.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Participate in ongoing training sessions to stay updated on product features and company policies.
Qualifications
- High school diploma or equivalent required; bachelor's degree is a plus but not mandatory.
- Must be at least 18 years of age.
- Strong desire to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer proficiency (typing, navigating windows, email).