Job Description
We are seeking enthusiastic individuals to join our team as Entry Level Customer Support Representatives. If you are looking to launch a career in the tech industry and have a passion for helping others, we want to hear from you. We do not require prior experience; we provide comprehensive training and mentorship to set you up for success.
Why You'll Love Working With Us
- Competitive Compensation: Earn a salary between $45,000 and $55,000 per year.
- Full Benefits Package: Medical, dental, and vision insurance starting day one.
- Professional Development: Clear pathways for career advancement and skill building.
- Modern Environment: Work in a dynamic, collaborative office located in the heart of downtown Chicago.
Join a team that values your potential and invests in your future.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Resolve technical and product-related issues by troubleshooting and guiding customers.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with the product and engineering teams to escalate complex issues.
- Learn and master our internal software tools and product knowledge base.
- Contribute to team meetings and process improvement initiatives.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize requests in a fast-paced environment.
- Basic computer proficiency and typing skills (40+ WPM).
- A positive attitude, patience, and a genuine desire to learn.
- Reliable internet connection and home office setup if remote work is applicable.