Job Description
Are you ready to kickstart your career in the dynamic technology sector? Apex Tech Solutions is currently seeking motivated individuals for our Entry Level Customer Support Associate position in beautiful San Diego, California.
We understand that everyone has to start somewhere. That’s why we offer comprehensive paid training and mentorship programs for candidates with no prior experience. If you possess a positive attitude, a willingness to learn, and excellent communication skills, we want to hear from you!
As a member of our team, you will be the voice of our brand, assisting clients with technical inquiries and ensuring a seamless user experience. This is a fantastic opportunity for recent graduates or anyone looking to transition into the tech industry without a degree.
What We Offer:
- Competitive base salary ($45k - $55k)
- Full medical, dental, and vision insurance
- Paid training and mentorship
- Opportunities for rapid career advancement
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with senior technical staff to resolve complex escalations.
- Stay updated on product knowledge and industry best practices.
Qualifications
- High School Diploma or GED required (Associate’s degree preferred but not mandatory).
- Strong interpersonal and verbal communication skills.
- Basic computer literacy and typing speed of 40 WPM.
- A problem-solving mindset and a desire to help others.
- Ability to work in a fast-paced, team-oriented environment.