Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Success Specialist! No prior experience needed – we provide comprehensive training to launch your career. This hybrid role (3 days office/remote) offers growth opportunities into account management, sales support, or operations. Work in our downtown Austin office with competitive benefits, flexible scheduling, and mentorship from industry leaders. Perfect for recent graduates or career changers looking to break into tech!
Responsibilities
- Manage client onboarding and training through our CRM system
- Resolve customer inquiries via phone, email, and chat support
- Collaborate with sales team to identify upsell opportunities
- Document client feedback and report trends to product team
- Assist in developing customer retention strategies
- Participate in weekly team training sessions
- Support data entry and reporting tasks
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional written and verbal communication skills
- Proficiency with Google Workspace and CRM tools
- Strong problem-solving abilities and attention to detail
- Ability to learn new technologies quickly
- Positive attitude and collaborative mindset
- Authorized to work in the United States
- Reliable transportation to downtown Austin office