Job Description
Are you looking to kickstart your career in a dynamic, fast-paced environment? Apex Digital Solutions is currently seeking a motivated Entry-Level Customer Success Associate to join our growing team in Raleigh, NC.
We are proud to be an equal opportunity employer that values talent over tenure. If you have excellent communication skills and a drive to learn, we want to hear from you. We provide comprehensive training and mentorship to ensure your success.
Why Join Us?
- Competitive starting salary.
- Full health, dental, and vision benefits.
- Clear path for career advancement.
- Modern, collaborative office culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist new clients with account setup and onboarding processes.
- Collaborate with the sales and technical teams to resolve complex client issues.
- Document customer interactions and feedback in the CRM system.
- Identify opportunities to upsell products and services to existing clients.
- Participate in daily training sessions and team meetings to improve product knowledge.
Qualifications
- No prior experience required; we train all new hires.
- High school diploma or GED equivalent.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed.
- Ability to work full-time, Monday through Friday.
- A positive attitude and willingness to learn.