Job Description
Welcome to KC Tech Partners, a dynamic technology firm at the heart of the Midwest. We are seeking driven, ambitious individuals to join our team as Entry Level Customer Success Associates. In this pivotal role, you will serve as the first point of contact for our clients, ensuring they have the best possible experience with our software solutions.
We pride ourselves on fostering a culture of growth and mentorship. We do not require prior experience—just a willingness to learn, a positive attitude, and a strong desire to build a career in customer support and sales. Join us and kickstart your professional journey in the vibrant Kansas City job market.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Learn and utilize our CRM software to track client interactions and update account information accurately.
- Identify customer needs and recommend appropriate software features or service upgrades to drive retention.
- Collaborate with the sales and technical teams to escalate complex issues and ensure seamless service delivery.
- Participate in weekly training sessions to enhance product knowledge and communication skills.
- Contribute to a positive team environment by sharing feedback and supporting colleagues.
Qualifications
- High school diploma or equivalent required; Bachelor's degree preferred.
- Strong verbal and written communication skills with a clear, professional phone manner.
- Basic computer proficiency and ability to learn new software quickly.
- Must be authorized to work in the United States.
- Availability to work a full-time schedule, including some weekends or evenings as needed.
- Proactive attitude with a focus on problem-solving and customer-centric thinking.