Job Description
Launch your career with Nexus Solutions Group! We're seeking passionate, entry-level professionals for our Customer Service Specialist role. No experience necessary – we provide comprehensive training and mentorship to help you thrive. Join our dynamic team in Pittsburgh and grow while delivering exceptional service to Fortune 500 clients.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document all interactions accurately in our customer database
- Collaborate with senior team members to complex escalations
- Participate in weekly training sessions to enhance product knowledge
- Meet key performance metrics including first-contact resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (Microsoft Office, web browsers)
- Ability to work in a fast-paced, team-oriented environment
- Positive attitude and willingness to learn new technologies
- No prior experience required – comprehensive training provided