Job Description
Ready to launch your career without a degree or prior experience? Fort Worth Solutions Group is seeking passionate individuals for our entry-level Customer Service Specialist role. We provide comprehensive paid training and growth opportunities for motivated team players. Join our inclusive culture where your dedication matters more than your resume!
What We Offer:
- Full-time position with benefits (health insurance, 401k)
- Paid onboarding and ongoing skill development
- Clear career advancement path
- Supportive team environment
- Competitive hourly pay + performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic billing and account issues
- Document interactions in CRM system
- Collaborate with team to achieve service goals
- Attend weekly training sessions
- Uphold company service standards
- Identify opportunities for process improvements
Qualifications
- No degree or prior experience required
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (MS Office, web navigation)
- Positive attitude and willingness to learn
- Reliable transportation to our Fort Worth office
- Ability to work flexible shifts (including weekends)