Job Description
Join our dynamic team in Fort Wayne and kickstart your career with no experience required! Horizon Solutions Group is seeking motivated individuals for our entry-level Customer Service Specialist role. We offer comprehensive relocation assistance including moving stipends, temporary housing, and settling-in support to make your transition seamless. This position provides full training and career growth opportunities within a rapidly expanding organization.
As a key member of our customer experience team, you'll be the first point of contact for our valued clients, delivering exceptional service while developing valuable professional skills. Our collaborative environment fosters personal and professional development, making this the perfect opportunity to build a long-term career.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and escalation procedures
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to ensure consistent service delivery
- Participate in continuous training programs to enhance product knowledge
- Identify opportunities for process improvements and customer experience enhancements
- Meet daily and weekly performance metrics for response times and resolution rates
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (degree preferred but not mandatory)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new systems
- Positive attitude and commitment to exceptional customer service
- Ability to work flexible hours including evenings and weekends as needed
- Valid driver's license for potential occasional travel requirements