Job Description
Join Minneapolis Community Services and launch your career with no degree required! We're seeking motivated individuals to join our dynamic customer service team in the heart of downtown Minneapolis. Enjoy competitive pay, comprehensive benefits, and paid training while making a real impact in our community. This is your opportunity to grow professionally in a supportive environment where your skills matter more than your diploma.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement for future growth
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service processes
- Meet/exceed monthly performance metrics (e.g., CSAT, FCR)
- Participate in ongoing product and skills training
- Identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years customer service or relevant experience preferred
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Ability to work flexible hours including weekends
- Positive attitude with customer-first mindset
- Valid Minnesota driver's license (if local travel required)