Job Description
Launch your career with Global Solutions Ltd., a leading UK customer experience firm! We're seeking passionate individuals with no prior experience to join our dynamic London team. Enjoy comprehensive paid training, mentorship from industry veterans, and clear pathways for growth. Our supportive environment ensures you develop professional skills while making real impact. Benefits include: 25 days holiday, private healthcare, pension scheme, and quarterly team outings. Apply now to start your journey in customer excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve issues efficiently using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with senior team members on complex cases
- Contribute to process improvement initiatives
- Meet daily performance metrics for response times
- Participate in weekly training sessions
Qualifications
- GCSEs or equivalent (no university degree required)
- Exceptional communication and active listening skills
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Positive attitude and resilience under pressure
- Basic numeracy and problem-solving abilities
- Legal right to work in the UK
- Passion for helping others