Job Description
Launch your career with Jacksonville Solutions Inc., a leading customer experience firm in Florida! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Jacksonville's vibrant downtown.
As a key member of our client support team, you'll handle inquiries, resolve issues, and deliver exceptional service. This direct-hire position offers stability, growth opportunities, and the chance to build a professional network. If you're a people person with strong communication skills and a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using established protocols and resources
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with team members to improve service processes
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain positive customer relationships through consistent follow-ups
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- No prior experience necessary – we train motivated candidates!
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable attendance and punctuality
- Valid work authorization for the United States