Job Description
Join our dynamic team in Baltimore as an Entry-Level Customer Service Specialist! No experience is needed – we provide comprehensive training to launch your career. This direct hire opportunity offers competitive pay, growth potential, and a supportive environment. If you're a motivated individual with excellent communication skills and a passion for helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using established protocols
- Update customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Customer-focused mindset and problem-solving abilities
- Must pass background check and drug screening
- Reliable transportation to downtown Baltimore location