Job Description
Join our dynamic team at Austin Tech Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. This is your opportunity to launch a rewarding career in Austin's thriving tech scene with comprehensive training and growth opportunities.
What We Offer:
- Full-time position with competitive benefits
- Paid on-the-job training and mentorship
- Career advancement paths into sales, tech support, or operations
- Modern downtown Austin office with flexible work options
- Collaborative team environment focused on your success
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex customer issues
- Identify opportunities to upsell products/services
- Participate in daily team meetings and training sessions
- Maintain positive customer satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we train motivated candidates!
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Eligibility to work in the United States
- Pass background check and drug screening