Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Atlanta's thriving business landscape. No prior experience is required – we provide comprehensive training to help you succeed! At Atlanta Growth Partners, we value fresh perspectives and offer a supportive environment where your growth is our priority. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement. Apply today and become part of a company that invests in its people!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all customer interactions in our database for quality assurance
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by meeting daily performance metrics
- Identify and escalate potential process improvements to management
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and willingness to learn new software
- Positive attitude with a customer-first mindset
- Ability to work in a fast-paced team environment
- No prior experience necessary – training provided
- Reliable transportation to our downtown Atlanta office