Job Description
Join our dynamic team at Indianapolis Tech Solutions! We're seeking motivated individuals to provide exceptional customer support without requiring a college degree. Enjoy competitive pay, comprehensive training, and career growth opportunities in a collaborative environment. Perfect for career changers, recent high school graduates, or anyone seeking a fresh start.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Free industry certification programs
- Health benefits after 90 days
- Modern downtown office near transit
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using internal knowledge base
- Process orders and update account information
- Collaborate with technical teams for complex escalations
- Maintain detailed customer interaction records
- Identify upsell opportunities for service enhancements
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (no degree required)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication skills
- Ability to work flexible shifts including weekends
- Customer service or retail experience preferred
- Problem-solving mindset with attention to detail
- Must pass background check and drug screen
- Reliable transportation to downtown office