Job Description
Launch your career in Minneapolis with our no-degree-required Customer Service Specialist position! We're seeking motivated individuals to join our dynamic team and provide exceptional support to clients. Enjoy comprehensive training, competitive benefits, and clear pathways for advancement. No prior experience or degree needed – we value your dedication and teachable attitude. Join us in building meaningful client relationships while growing professionally in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution
- Identify opportunities for process improvements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (no degree required)
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to thrive in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Willingness to work flexible hours including evenings
- Ability to pass background check and drug screening