Job Description
Join our award-winning team at Heartland Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional experiences to our growing client base in Kansas City, MO. This direct hire opportunity offers flexible scheduling, competitive pay, and growth potential within a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply today and start making an impact!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues with empathy and efficiency
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings/weekends as needed