Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Jacksonville, FL! No experience is necessary – we provide comprehensive training to kickstart your career in customer service. If you're passionate about helping others and eager to grow with a supportive company, apply today! Full-time benefits include health insurance, paid time off, and career development opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn new systems
- Ability to work flexible hours including occasional weekends
- No prior experience required – training provided