Job Description
Launch your career with Georgia's fastest-growing customer service provider! We're seeking passionate individuals with no prior experience to join our dynamic team. At Georgia Solutions Group, we invest in talent through comprehensive training programs designed to transform your potential into expertise. Enjoy competitive benefits, flexible scheduling, and a clear career path within our award-winning organization. If you're ready to grow with us, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response times and satisfaction scores
- Participate in ongoing product and process training
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (no college required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid US work authorization
- No prior experience necessary - training provided