Job Description
Launch your career in Boston's thriving tech scene! Boston Innovations Group is seeking passionate, entry-level professionals to join our award-winning customer experience team. No experience required – we provide comprehensive training to help you succeed in a dynamic, supportive environment.
As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional support to clients while developing valuable skills in communication, problem-solving, and technology. Our growth-focused culture offers clear advancement paths for motivated team members.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM platform
- Collaborate with senior team members to resolve complex customer needs
- Participate in daily training sessions to master products and processes
- Contribute to team performance goals through quality service delivery
- Identify opportunities for process improvements and share feedback
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (MS Office, web browsers)
- Ability to work collaboratively in a team environment
- Positive attitude and willingness to learn new technologies
- Reliable internet access for remote work components