Job Description
Launch your career in Charlotte's thriving business landscape! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive paid training, flexible scheduling options, and clear career advancement pathways. Our modern downtown office offers collaborative workspaces and a supportive environment designed to help you succeed.
What We Offer:
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Performance-based bonuses quarterly
- Professional development stipend
- Hybrid work schedule available
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Contribute to team innovation projects
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to work in fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet access for remote work option
- Available to work weekends when needed