Job Description
Join our dynamic team as a Customer Service Specialist at Global Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences without requiring a college degree. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in Miami's thriving business district. If you're a natural problem-solver with excellent communication skills, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Spanish/English bilingual a strong plus
- Positive attitude and resilience under pressure