Job Description
Join GlobalTech Solutions as an Entry-Level Customer Service Specialist and kickstart your career in one of America's most welcoming cities! We're actively seeking motivated individuals from diverse backgrounds, including international professionals relocating to Portland. No prior experience required – we provide comprehensive training and visa sponsorship support for qualified foreign candidates. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in downtown Portland.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications accurately
- Collaborate with team members to resolve complex customer issues
- Document all interactions in our CRM system
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance goals and quality metrics
Qualifications
- High school diploma or equivalent
- Authorized to work in the US (visa sponsorship available for eligible candidates)
- Excellent written and verbal communication skills
- Proficient with basic computer applications
- Customer-focused mindset and problem-solving ability
- Ability to work flexible shifts including weekends
- No prior experience required – training provided