Job Description
Join our award-winning team at Heartland Solutions Group and launch your career with no experience or degree required! We're seeking motivated individuals who thrive in dynamic environments to provide exceptional customer support. As a Customer Service Specialist, you'll receive paid training and opportunities for advancement within 6 months. Our inclusive culture values teamwork and personal growth, making this ideal for career changers or recent graduates. Enjoy competitive benefits including health insurance, paid time off, and tuition assistance after 90 days.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Meet daily performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience or college degree required
- Strong communication and active listening skills
- Ability to type 25+ words per minute
- Comfortable learning new technology systems
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- High school diploma or equivalent preferred but not mandatory
- Valid driver's license if occasional field visits are needed