Job Description
Start your career TODAY with no experience required! OklaHome Solutions is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Oklahoma City. We provide comprehensive paid training and immediate opportunities for growth in the thriving Oklahoma market. If you're eager to learn, excel in a supportive environment, and build a professional future, this is your perfect launchpad.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns using company protocols while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics including call volume and resolution targets
- Participate in continuous training to enhance product knowledge and service skills
- Contribute to process improvement initiatives for enhanced efficiency
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Zero prior experience required – we train all new hires
- Strong communication skills with clear articulation
- Basic computer proficiency and ability to navigate multiple systems
- Positive attitude and willingness to learn new processes
- Reliable attendance and punctuality
- Ability to work in a fast-paced, team-oriented environment
- Must pass pre-employment background check