Job Description
Launch your career with Boston Innovations Group! We're seeking motivated individuals with no prior experience for our customer service specialist role. Join our dynamic team where you'll receive comprehensive training and mentorship to develop professional skills. Enjoy competitive pay, growth opportunities, and a supportive work environment in the heart of downtown Boston.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and resolve billing issues efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet performance metrics for customer satisfaction
- Contribute to a positive team culture
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- No prior experience necessary - we train!