Job Description
Launch your career with Tampa's fastest-growing customer service provider! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of downtown Tampa. No experience required – we provide all training!
Our ideal candidates bring enthusiasm, a positive attitude, and a desire to learn. You'll become the face of our brand, helping customers with inquiries, resolving issues, and ensuring exceptional experiences. This is your chance to build professional skills while earning competitive pay and benefits.
Responsibilities
- Handle inbound/outbound customer calls and emails professionally
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to address complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible hours (including weekends)
- Positive attitude and willingness to learn
- Valid Florida driver's license (for occasional off-site duties)
- Pass background check and drug screening